The BANTU Collection is based in Pittsburgh, PA. The business started out as an idea in 2015 and came to fruition in 2018. From day one, our mission has been to introduce uniquely beautiful, ethically sourced, handcrafted, artisan made home goods and personal accessories. Our goal is to share the beauty of African trends, decor, and accessories with our customers. We believe in providing exposure for African artisans, independent designers, and women owned small businesses. We want to show that African styles include a wide range of art and designs, and that Africa is more than just "Ankara" or African prints. The owner and creative director of The BANTU Collection was born to an Congolese mother and American father, and lived in Morocco, Burkina Faso, and Congo before moving back to the U.S. permanently. Because of her direct connection and her fondness for Africa, she meticulously chooses beautiful products with purpose. We're based in Pittsburgh, PA. Who is our customer? Our customer appreciates the time, passion and love, and the craftsmanship that goes into all of our featured products. We'd like to welcome you to The BANTU Collection, made by the PEOPLE, for all PEOPLE.
Do you have a physical location?
We don't have a store - we're strictly online, and we're based in Pittsburgh. We do take part in local vendor events over the summer and holidays. Should you need to pick up your order, we are located in Ross Township.
How is shipping handled?
We use USPS as our shipping method, and orders are usually received at the post office within 2-3 business days from the date the order is received. Should there be a delay in shipping for any reason, we'll notify you immediately. Depending on weight, the order will either ship first class or priority (U.S.). We now offer international shipping through USPS as well at checkout.
Once your order is shipped, you will received an email notification that will include the tracking number.
Orders placed within the Pittsburgh, Pennsylvania and ONLY Pittsburgh area (Allegheny County) are eligible for "Pickup" rather than shipping. That option is available in checkout, and customers will then receive a email message with details once the order is ready.
What if I want a product that keeps selling out?
We provide a "hold" option on product that go out of stock quickly. Just fill out the contact form and let us know what product you're interested in securing. So long as we still include that product in our inventory, we can hold one for you within the next shipment that arrives. In this case, we'll send you an invoice and require only half down to hold the product. Once the product arrives, you'll be contacted and will need to pay the remaining half plus shipping. (Pick Up option available for Pittsburgh area customers).
Can I use a promo code on invoiced orders?
Promo/discount codes are not valid on invoiced orders. The promo code can only be entered whey placing orders through the website.
What is your return policy?
No refunds or exchanges - Exchanges are only under very special circumstances - footwear ONLY and only if a replacement for the correct size and exact product is already available in stock (we will not exchange for another product). We require an email and description along with images of the product in order to confirm that there is no ware or damage to the product that resulted after the shipping process. If approved, you the customer are responsible for return shipping charges. We encourage all customers to confirm sizes, measurements, etc. as we cannot be held responsible if order size(s) are incorrect when measurements, descriptions, or disclaimers are included in the product details. There are no exchanges at all on one-size-fits-all products or sale/clearance items.
Do you offer wholesale?
We're strictly retail, but will be looking to offer wholesale on a more consistent basis and as an option in the near future. Depending on your product of interest, we may be able to provide wholesale. Please send an email through our "Contacts" section and indicate what particular items you are interested in and we'll then you know if wholesale is a doable option.